Site Restoration

#35132 Kickstart Error - An Unexpected Error Occurred

Posted in ‘Site restoration’
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Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version


Hello -- I have recently been restoring a handful of Akeeba backup copies via Kickstart to a variety of hosts (trying to determine which ones to use) and I'm often encountering an issue such as the one listed in the screenshot.  Is there a log file I can read to determine the exact cause and what would be the best ways to resolve this?  Thank you for this wonderful product and I look forward to your advice.

Akeeba Staff

Towards the top of the kickstart.php file you will see there's a line which tells you to uncomment the next line to turn on debugging. So, find the line that currently reads

//define('KSDEBUG', 1);

and change it to read

define('KSDEBUG', 1);

When you run Kickstart it will generate the file debug.txt in the same folder kickstart.php is currently located in which will tell you what it's doing, step by step.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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