Site Restoration

#35405 Error: "The Super User passwords don't match"

Posted in ‘Site restoration’
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Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version


I'm trying to restore a JPA installation using Kickstart and I keep getting an error message stating that "The Super User passwords don't match". Obviously I have taken great care in typing the password and confirmation!


I've done dozens of Kickstart installations before and cannot see what is going on here. I don't know whether it is relevant, but the site was backed up on a server from another hosting company.




Akeeba Staff

This only happens if the two password fields contain different information. I have done several restorations myself using this version of Akeeba Backup without bumping into this kind of issue.

I suspect that either your browser is accidentally filling in a different password or something on the server side is somehow corrupting the password you are entering (it happens on some servers if the password contains anything other than ASCII letters, numbers, dashes and underscores).

One solution is to not fill in a password at all. You actually don't need to fill in that field; it will just keep the existing one Joomla knew about at backup time. That field is meant for overriding passwords, e.g. when restoring a client's site for debugging or development purposes which is common among extension support folks like us and site integrators.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
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