Kickstart is not a restoration script, it's merely an archive extraction tool. The actual restoration script is put in the backup archive at backup time, in the installation directory. The installation directory is special. If it exists, Joomla will redirect you to it when you try to access your site.
Therefore, after uploading your files, you can just try to access your site. You will be redirected to /installation/index.php where you'll see the first page of ANGIE, the site restoration script.
Just one note. After extracting the files locally do remember to rename the .htaccess file (if it exists!) to htaccess.bak to avoid any issues when restoring the site.
PS: All attachments, even in public tickets, are visible ONLY to the person who filed the ticket and our support staff. Copy the URL to your ticket, log out from the site and try to access the ticket URL again. No attachments! Magic :) This is one of the features which are unique to our Akeeba Ticket System helpdesk software.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!