Support

Site Restoration

#35583 How to install the plugin and restore the backup

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Wednesday, 01 September 2021 20:17 CDT

OCASSOBAT

Hello,

I have a subscription to :

  • Akeeba Backup Professional for WordPress
  • Akeeba Kickstart Professional
  • Akeeba UNiTE
  • Akeeba Remote CLI

I don't know how to install them from my site where the plugins cannot be found.

Thx in advance,

Olivier

 

tampe125
Akeeba Staff

Hello,

you have to download Akeeba Backup from our site, then install it from the Plugin page of your site.

The other softwares are standalone, you do not have to install on your WordPress website. I'd suggest you to take a look at our videos so you can have a a step-by-step guide on how to perform the main tasks: https://www.akeeba.com/videos/1215-akeeba-backup-wordpress.html

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!