Site Restoration

#36772 Restoring Database: Access denied; you need (at least one of) the SUPER privilege(s) for this operation

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version



I have encountered issues with the restauration of one site with the new hosting set to use php 8.1.2

File extract worked fine but at the stage to restore mysql i got the error message:
Restoring Database: Access denied; you need (at least one of) the SUPER privilege(s) for this operation

I changed the hosting to use php 7.4.27 , then it worked without problem.ย The original site was also set to 7.4.27. Can it be because of that?

Sorry if that is maybe a stupid question, i checked documentation and couldn't find infos on that issue.

Thanks for your feedback!

Akeeba Staff


can you please double check that the database really exists?

ANGIE will try to create it if it doesn't exist, but if you're on a shared hosting it's pretty rare to have enough privileges to create a new database, usually you have to do that from your Control Panel.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!