Site Restoration

#36868 Restore ERROR

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version


I made a backup today morning
this evening I'm trying to restore
Manage Backups --> elect check box + Restore

The extraction has failed

Extraction of the backup archive has failed.
The last error message was:

AJAX Loading Error
HTTP Status: 403 (Forbidden)
Internal status: error
XHR ReadyState: 4
Raw server response:


Akeeba Staff


per caso utilizzando il file .htaccess di default di Joomla oppure quello personalizzato Admin Tools? In questo caso potrebbe controllare se il path:


E' incluso nel campo "Allow direct access to these files"?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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