Site Restoration

#37010 Kickstart

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version


Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

I have switched hosts and have numerous Joomla sites to move. I have restored Joomla sites using Akkeba Backup and Kickstart numerous times without any problems previoulsy but on the very first site I tried to move to the new host I still see the placeholder html page I added on the frontend and on the backend I am getting a 500 - Internal Server Error. Any suggestions would be appreciated.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!