Support

Site Restoration

#37010 Kickstart

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Sunday, 24 April 2022 19:14 CDT

kwb

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

I have switched hosts and have numerous Joomla sites to move. I have restored Joomla sites using Akkeba Backup and Kickstart numerous times without any problems previoulsy but on the very first site I tried to move to the new host I still see the placeholder html page I added on the frontend and on the backend I am getting a 500 - Internal Server Error. Any suggestions would be appreciated.

Edited by kwb on 2022-04-24 19:22 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

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