Site Restoration

#37065 unknown joomla

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version


Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


Restore due to site becoming not accessible after extension update.



1) Logo missing

2)Unknown Joomla in admin panel

3) When trying to edit with SP Pagebuilder pro not working correctly, going to page%20   for all menu items when logged in as admin

Akeeba Staff

There's not a lot of information in your ticket to go by so I'll have to make assumptions based on the merger information you provided.

First of all, I make an assumption that your backup is from immediately before or temporally rather close to the installation of the broken extension update and the subsequent site restoration. If your backup is from much earlier and taken with a different version family of Joomla please tell me so and stop reading any further.

The only thing which would simultaneously cause all three problems and have something to do with the restoration is that you entered a Live Site URL in the Site Setup page during the restoration, but added a space at its end. This means that your configuration.php has a line such as:

public $live_site = ' ';

Note the space before the closing ';. Joomla will use that as-is, errant space and all.

Please edit your configuration.php and change that line to

public $live_site = '';

Do keep in mind that you do not need $live_site on practically any server anymore. This is only required on some mostly broken setups where a proxy / load balancer in front of the web server does not pass the HTTP Host header to the web server, therefore Joomla cannot determine which hostname to use. It's extremely rare but can conceivably happen which is why this feature still exists in Joomla.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!