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Site Restoration

#37183 Database Support - No

Posted in ‘Site restoration’
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Environment Information

PHP version
8.0.19
CMS Type
WordPress
CMS Version
5.9.3
Backup Tool Version
7.6.4
Kickstart version
Professional 7.0.3

Latest post by tampe125 on Thursday, 26 May 2022 02:11 CDT

21stCenturyWeb

Transferring this wordpress site from an InMotion Hosting VPS to Bluehost.VPS

The new cpanel info

cPanel 94.0 (build 24)
Apache 2.4.53
PHP 8.0.19
MySQL 5.7.38

I created the database and the database user, and assigned all privileges

The extraction worked fine.

At the Pre-Installation Check - Database Support = No

I cannot find a reason for this. MySql service is running. Just to be sure, I restarted it in WHM.

Got this at restart:

Service Status
mysqld (/usr/sbin/mysqld --daemonize --pid-file=/var/run/mysqld/mysqld.pid) is running as mysql with PID 13198 (systemd+/proc check method).

Startup Log
May 24 23:04:00 server.bigpsychicmamma.com mysqld[13195]: 2022-05-25T05:04:00.198407Z 0 [Warning] A deprecated TLS version TLSv1 is enabled. Please use TLSv1.2 or higher.
May 24 23:04:00 server.bigpsychicmamma.com mysqld[13195]: 2022-05-25T05:04:00.198411Z 0 [Warning] A deprecated TLS version TLSv1.1 is enabled. Please use TLSv1.2 or higher.
May 24 23:04:00 server.bigpsychicmamma.com mysqld[13195]: 2022-05-25T05:04:00.199444Z 0 [Warning] CA certificate ca.pem is self signed.
May 24 23:04:00 server.bigpsychicmamma.com mysqld[13195]: 2022-05-25T05:04:00.199527Z 0 [Note] Skipping generation of RSA key pair as key files are present in data directory.
May 24 23:04:00 server.bigpsychicmamma.com mysqld[13195]: 2022-05-25T05:04:00.199904Z 0 [Note] Server hostname (bind-address): '*'; port: 3306
May 24 23:04:00 server.bigpsychicmamma.com mysqld[13195]: 2022-05-25T05:04:00.199959Z 0 [Note] IPv6 is available.
May 24 23:04:00 server.bigpsychicmamma.com mysqld[13195]: 2022-05-25T05:04:00.199979Z 0 [Note] - '::' resolves to '::';
May 24 23:04:00 server.bigpsychicmamma.com mysqld[13195]: 2022-05-25T05:04:00.200007Z 0 [Note] Server socket created on IP: '::'.
May 24 23:04:00 server.bigpsychicmamma.com mysqld[13195]: 2022-05-25T05:04:00.213814Z 0 [Note] Event Scheduler: Loaded 0 events
May 24 23:04:00 server.bigpsychicmamma.com systemd[1]: Started MySQL Server.

Log Messages
May 24 23:04:00 server mysqld: 2022-05-25T05:04:00.264482Z 2 [Note] Access denied for user 'Cpanel::MysqlUtils::Unprivileged'@'localhost' (using password: NO)
May 24 23:04:00 server mysqld: Version: '5.7.38' socket: '/var/lib/mysql/mysql.sock' port: 3306 MySQL Community Server (GPL)
May 24 23:04:00 server mysqld: 2022-05-25T05:04:00.214041Z 0 [Note] /usr/sbin/mysqld: ready for connections.
May 24 23:04:00 server mysqld: 2022-05-25T05:04:00.213814Z 0 [Note] Event Scheduler: Loaded 0 events

The error.log in the document root contains this:

[25-May-2022 05:45:44 UTC] PHP Deprecated:  Required parameter $configuration follows optional parameter $bucket in /home/cbklhmmy/public_html/kickit.php on line 1984
[25-May-2022 05:45:46 UTC] PHP Deprecated:  Required parameter $configuration follows optional parameter $bucket in /home/cbklhmmy/public_html/kickit.php on line 1984
[25-May-2022 05:45:47 UTC] PHP Deprecated:  Required parameter $configuration follows optional parameter $bucket in /home/cbklhmmy/public_html/kickit.php on line 1984
[25-May-2022 05:45:51 UTC] PHP Deprecated:  Required parameter $configuration follows optional parameter $bucket in /home/cbklhmmy/public_html/kickit.php on line 1984
[25-May-2022 05:45:55 UTC] PHP Deprecated:  Required parameter $configuration follows optional parameter $bucket in /home/cbklhmmy/public_html/kickit.php on line 1984
[25-May-2022 05:45:56 UTC] PHP Deprecated:  Required parameter $configuration follows optional parameter $bucket in /home/cbklhmmy/public_html/kickit.php on line 1984
[25-May-2022 05:45:57 UTC] PHP Deprecated:  Required parameter $configuration follows optional parameter $bucket in /home/cbklhmmy/public_html/kickit.php on line 1984
[25-May-2022 05:45:58 UTC] PHP Deprecated:  Required parameter $configuration follows optional parameter $bucket in /home/cbklhmmy/public_html/kickit.php on line 1984


I've never had this happen before.


System Task
system
The ticket information has been edited by Michael Williams (21stCenturyWeb).

21stCenturyWeb

I previously said I was using kickstart 7.0.3. I updated that to 7.1.2.

No difference. Same frustrating problem.

tampe125
Akeeba Staff

Hello,

do you have mysql modules installed and loaded inside your PHP configuration? We run a simple check and ask the PHP executable if there is any module that can connect to MySQL database, if they're missing, the error is reported.

Please double check your PHP configuration.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

21stCenturyWeb

Hello,

It was so good to have your support. After 20 minutes of arguing with host support, your reply came in and I was able to copy-paste it to the hosting support chat and they finally looked at the mysql module. Oh!

They installed / loaded and the error cleared.

I've been using Akeeba Backup / Joomlapack since early Joomla 1.5 and never had an issue like this before, but almost always, your support has been stellar. So glad i added admintools and backup for wordpress when I started using WP.

Thank you. 

Let's close this ticket. 

MJ

tampe125
Akeeba Staff

You're welcome! And thank you for your kind words!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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