Site Restoration

#37849 Can't Extract Database/Files. Get Message "Could not open /installation/README.html for writing"

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Joomla! 4
Backup Tool Version
Akeeba 9.3.2 Pro
Kickstart version
Kickstart 7.1.2

Latest post by on Friday, 07 October 2022 17:09 CDT


Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

System Task
The ticket information has been edited by Herbert Stevens (Stevens).

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!