Site Restoration

#38166 Error: Call to undefined method Joomla\CMS\Document\RawDocument

Posted in ‘Site restoration’
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Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version

Latest post by SouthernWeb on Monday, 12 December 2022 10:25 CST



I am looking to place a copy of a website in a sub-folder to do all the testing/debugging/updates for joomla 4. I can't get Kickstart going. Here's the error:

Error: Call to undefined method Joomla\CMS\Document\RawDocument::isHtml5(): View not found [name, type, prefix]: category, php, contentView

I've tried renaming the php file, but it yielded the same error.

The sub-folder contains only the kickstart.php file and the most recent backup file.


Akeeba Staff

This error comes from the error.php file of your template; it is not compatible with Joomla 3.7 or later.

Your main site's templates' error page is called because you are trying to run Kickstart in a subdirectory of your site. As I have explained and documented, this will cause problems because .htaccess files cascade through the filesystem.

As I have explained in


Do not restore in a subdirectory of your main site. For example, if your site's root is in public_html do not restore to public_html/dev. The reason is that the .htaccess files, which tell Apache (your web server) how to server your site, cascade. That is, Apache will read all .htaccess files in all folders leading to the one hosting your site's index.php file. This will cause problems with the restored site which you will experience as 404, 403 and 500 error messages or blank pages. These have nothing to do with our software and / or the restoration. It's how your web server works. Use a subdomain instead.

If you are restoring on a subdomain, make sure that the subdomain's root directory is NOT a subdirectory of your main site. This is the same as the previous paragraph, really. Most hosting control panel software default to using a subdirectory of your site's root when creating a subdomain. For example, if your site is and its root is public_html if you create the subdomain your hosting control panel will put its root in public_html/dev. Therefore you will have the problem we described above. In this case ask your host what is the best way to create a root folder for the subdomain next to public_html, not inside it.

So, create a subdomain for your testing and make sure that its web root is outside and next to your main site's public root. If you do not understand what that means or how to do it, please do ask your host. They can tell you how to do that with their site management control panel.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


Thank you.

I haven't used kickstart in a while. I could have sworn I had used a subfolder before. Maybe the subfolder was for a rebuild with a fresh copy of Joomla.
Getting older and the memory isn't... Sorry, was I saying something?

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