Site Restoration

#38351 Fatal error: require_once(): Failed opening required

Posted in ‘Site restoration’
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Environment Information

PHP version
7.4.33 / 8.1.14
CMS Type
CMS Version
Backup Tool Version
Kickstart version
7.0.2 / 7.1.2

Latest post by tampe125 on Wednesday, 18 January 2023 08:20 CST


Warning: require_once(/usr/www/users/xxxxx/installation/framework/autoloader.php): failed to open stream: No such file or directory in /usr/www/users/xxxxx/installation/index.php on line 86

Fatal error: require_once(): Failed opening required '/usr/www/users/xxxxx/installation/framework/autoloader.php' (include_path='.:/usr/local/lib/php/') in /usr/www/users/xxxxx/installation/index.php on line 86



first of all congrats to your great software, we're using Akeeba since 2014 without hassle.


Today we've got an unknown system behavior during restoration process.

With Firefox we made a Joomla!3 backup on PHP 8.1 and we'd like to reinstall with kickstart 7.1.2, error message above.

(Thereafter PHP versions changed on original host and new host back to 7.4.33. Kickstat 7.0.2 generate the same error message as shown before.)


Many thanks for your support



Akeeba Staff


please update to the latest version and take another backup. There was a packaging issue so some files were missing, hence the error. If you absolutely need to use that specific backup, please let me know, we can provide a ZIP file for fixing the issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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