Support

Site Restoration

#38669 Fatal error: Uncaught Error

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
8.0.28
CMS Type
Joomla!
CMS Version
4.2.8
Backup Tool Version
.5.0
Kickstart version
n/a

Latest post by johnnyboi_123 on Monday, 06 March 2023 10:44 CST

johnnyboi_123

Firstly, this might not be related to Akeeba at all but worth a shot.

I have been receiving intermittent error messages on my website, a white screen and this error;

Fatal error: Uncaught Error: Class "Symfony\Component\ErrorHandler\ThrowableUtils" not found in /home/customer/www/stcolumbs.com/public_html/libraries/vendor/symfony/error-handler/ErrorHandler.php:563 Stack trace: #0 [internal function]: Symfony\Component\ErrorHandler\ErrorHandler->handleException(Object(Error)) #1 {main} thrown in /home/customer/www/stcolumbs.com/public_html/libraries/vendor/symfony/error-handler/ErrorHandler.php on line 563

I had a backup so I tried to restore using Akeeba, same error. Strange thing is, it in an intermittent error.

Looking at the administrator/everything.php logs I can see the following entry;

2023-03-06T15:39:38+00:00 CRITICAL 34.236.148.89 error Uncaught Throwable of type Joomla\CMS\Router\Exception\RouteNotFoundException thrown with message "Page not found". Stack trace: #0 [ROOT]/libraries/src/Application/SiteApplication.php(736): Joomla\CMS\Router\Router->parse(Object(Joomla\CMS\Uri\Uri), true) #1 [ROOT]/libraries/src/Application/SiteApplication.php(224): Joomla\CMS\Application\SiteApplication->route() #2 [ROOT]/libraries/src/Application/CMSApplication.php(294): Joomla\CMS\Application\SiteApplication->doExecute() #3 [ROOT]/includes/app.php(61): Joomla\CMS\Application\CMSApplication->execute() #4 [ROOT]/index.php(32): require_once('/home/customer/...') #5 {main}  
I can access the admin area ok.   I logged this on the official Joomla github and it was recommended I reinstall the core files, which I did, but same error.   Any help or suggestions would be appreciated.

johnnyboi_123

I should add, this is only affecting my home page - all other pages are accessible.

johnnyboi_123

Please ignore.. my web host (siteground) had to force https at their end!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!