Hello,
When I try restoring my site, I get the following error message:
Ajax loading Error (please see screenshot attached).
Any idea why?
Thank you
#38902 Ajax loading error with site restoration
Posted in ‘Site restoration’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
PHP version
8.1.16
CMS Type
Joomla!
CMS Version
3.10.11
Backup Tool Version
Akeeba Backup Professional 8.2
Kickstart version
n/a
Latest post by nicholas on Tuesday, 25 April 2023 00:06 CDT
Friday, 21 April 2023 11:20 CDT
7webcreator
Friday, 21 April 2023 12:54 CDT
nicholas
Akeeba Staff
Manager
Can you please upload your screenshot to Dropbox, OneDrive, Google Drive, or something similar and paste here a public share URL?
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Saturday, 22 April 2023 12:01 CDT
7webcreator
Oh Sorry! Thank you for coming back to me.
https://1drv.ms/i/s!Ah17-NxyMKbihpMR3IWr2ASWtEH7ag?e=76U5Jo
Sunday, 23 April 2023 13:21 CDT
nicholas
Akeeba Staff
Manager
The message says that your server returns a 403 error trying to access the administrator/components/com_akeeba/restore.php file. Please check with your host why this happens. In most cases it's something in your .htaccess file preventing direct access to .php files on your site.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Monday, 24 April 2023 12:18 CDT
7webcreator
The htaccess used is the one given by Joomla htaccess.text. I haven't made any changes to it. The host is DC Hostgator. There are other Joomla sites on this server that don't throw this error message.
Tuesday, 25 April 2023 00:06 CDT
nicholas
Akeeba Staff
Manager
All I can tell you from this error message is that something on your site / server which is not under our control in any way, shape, or form is definitely preventing web access to the file administrator/components/com_akeeba/restore.php. You should ask your host to check why you are getting a 403. They have access to the full error logs, they can see why the request is being blocked with a 403.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!