Support

Site Restoration

#39008 Using Site Transfer Wizard - "Could not connect to the remote FTP server."

Posted in ‘Site restoration’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
WordPress
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by bwawsc on Saturday, 03 June 2023 00:29 CDT

Tuesday, 23 May 2023 14:51 CDT

bwawsc

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

 

Attempting to transfer a network of Wordpress blogs from Fatcow hosting (domain rawbits.com) to Greengeeks hosting (domain rawbits.org). FTP information is complete and correct (I think). I can connect using Progress WS_FTP Professional. However, the site transfer wizard reports " Could not connect to the remote FTP server. "

Edited by bwawsc on 2023-05-23 14:55 CDT

Wednesday, 24 May 2023 01:18 CDT

tampe125

Hello,

usually when this happens it's because the connection between your server and the remote one is blocked by your host. Please try to switch the Use Passive mode options.

If it still doesn't work, since this is just a one time operation, our suggestion is to try to use SFTP (if available) or use the manual transfer (download, upload to the new server, run kickstart). That's because the connection is blocked by your host and asking them to update their firewall rules takes a lot of time and it's not guaranteed to be successful. It's simply more time efficient to do it manually instead of waiting for them to update their rules.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 03 June 2023 00:29 CDT

bwawsc

Thanks for this. I ended up using Kickstarter and manually uploading my backup. Worked perfectly.

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