Site Restoration

#39883 Could not open /home/.../public_html/installation/README.html for writing.

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version


I am trying to upload a backup of a site to a new hosting. However, when restoring with Kickstart I get the error message: Could not open /home/.../public_html/installation/README.html for writing. 

I have used Kickstart many times before without problems, and I have read the documentation in, but it does not solve the problem.

How do I solve the problem?


Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!