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Site Restoration

#42523 kickstart pro does not work

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

fabiomorandi

Kickstart does not work, in the .zip file there is only one file "kickstart_pro.php", it is missing folders and/or files that the program refers to, it unzips the jpa file but does not find the references, the .jpa was created with akeeba pro

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