Support

I am trying to restore a website on the same server, in a different folder/hostname. The restoration works with no errors, but at the end I get a 500 error (joomla orange page) in the frontend and in the backend.

Renamed .htaccess files both on the frontend and in the administrator folder with no success.

The log has these errors:

[14-Jan-2026 10:39:39 UTC] PHP Warning:  require_once(/srv/data/web/vhosts/ecupharma.it/htdocs/includes/defines.php): Failed to open stream: No such file or directory in /srv/data/web/vhosts/ecupharma.it/htdocs/index.php on line 36
[14-Jan-2026 10:39:39 UTC] PHP Fatal error:  Uncaught Error: Failed opening required '/srv/data/web/vhosts/ecupharma.it/htdocs/includes/defines.php' (include_path='.:/usr/share/php:/srv/data/web/includes') in /srv/data/web/vhosts/ecupharma.it/htdocs/index.php:36
Stack trace:
#0 {main}
  thrown in /srv/data/web/vhosts/ecupharma.it/htdocs/index.php on line 36

Can you please help?

Another error in Apache log:

[Wed Jan 14 10:48:43.641884 2026] [authz_core:error] [pid 113546:tid 139632985491136] [client 114.119.138.111:54172] AH01630: client denied by server configuration: /srv/data/web/vhosts/www.ecupharma.it/htdocs/hikashop-menu-for-module-186, referer: https://www.ecupharma.it/hikashop-menu-for-module-186/categoria/integratori%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari%20alimentari-disturbi-sonno

I tried to restore another, new backup file, suspecting that the previous file might be corrupted. In fact this time the restore was successful. So my guess was true.

Thank you anyway.

Marco