Support

Site Restoration

#42665 The restoration script is getting ready - endlessly

Posted in ‘Site restoration’
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Environment Information

PHP version
8.4.17
CMS Type
Joomla!
CMS Version
6.0.2
Backup Tool Version
10.2.2 (2026-01-16)
Kickstart version
8.0.6

Latest post by nicholas on Monday, 26 January 2026 05:05 CST

Monday, 26 January 2026 04:58 CST

crimleit

Hi Nicholas

I had to restore my website with a previously created backup. Everything was working fine. The only thing is:

The Front-End URL https://oltenforum.ch/ is immediately redirecting to https://oltenforum.ch/installation/index.php and Kickstart seems to initialize the process from the beginning. The folder «installation» does not exist any more and so we can endlessly see the message

Initialising
The restoration script is getting ready

(see screenshot)

By the way: when we use the URL with index.pbp (https://oltenforum.ch/index.php) the Front-End is loading normally.

You may ask me if I had cleared the cache after restore. Yes, I did.

Thank you and kind regards
Chris 

Monday, 26 January 2026 05:05 CST

nicholas

The screenshot you sent me is the Akeeba Backup Restoration Script. This is the installation directory. But you told me that you already removed this directory. The only way your server can run code which does not exist on the server is if the OPcache configuration is messed up. Contact your host, ask them to review their OPcache settings, and reset the OPcache cache (restarting PHP-FPM and/or the web server daemon, depending on how PHP is configured to run on this server, does that).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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