Support

Site Restoration

#42716 Database restoration

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
8.2
CMS Type
WordPress
CMS Version
6.9.1
Backup Tool Version
9.1.1
Kickstart version
9.0.2

Latest post by UglyEoin on Thursday, 12 February 2026 13:15 CST

Thursday, 12 February 2026 13:09 CST

UglyEoin

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

 

I've never experienced this before, it's saying an error occured whilst restoring the database.

 

An error occurred while restoring the database. The error message can be found below. Click on the × button at the top right of this dialog message to close it and return to the database restoration page.   AJAX Loading Error
HTTP Status: 404 ()
Internal status: error
XHR ReadyState: 4
Raw server response:
404 Not Found

The resource requested could not be found on this server!

 

Screenshot

https://snipboard.io/wkW92Z.jpg

 

 

Thursday, 12 February 2026 13:15 CST

nicholas

Yeah, I know what it is and unless you've run into this before you can't guess what's going on as there's a non-obvious step which links the root cause with the effect.

The 404 is actually a 500 or 502 in disguise. Your server is set up to use custom error pages. Since the custom error pages do not exist, you get a 404 instead. You get to 500 or 502 because your server went TITSUP* while trying to restore the database content.

Most likely you can change the timing setting in the database restoration page to slow down the restoration and avoid this problem.

* TITSUP: Total Inability To Sustain Usable Performance

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 12 February 2026 13:15 CST

UglyEoin

Not sure why but it worked the second time.  It almost appeared as if I had two versions of Kickstart, so maybe one was stuck in cache.

 

Closing ticket.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!