Support

Site Restoration

#42738 Joomla site - cannot save

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
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Backup Tool Version
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Kickstart version
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Friday, 20 February 2026 12:22 CST

richardball

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

 

I have used restore from an Akeeba backup to transfer a Joomla 5 website onto a new, Cpanel server. 

While I can use the Cpanel to edit and save files, in Joomla, though I can open a file, eg an Article or a system file, I cannot save or close it - just produces a message:

Forbidden

You don't have permission to access this resource.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.#

 

Do you think this Is a result of the restoration or something to do with the server?

As far as I can see all the files have their usual permissions 755, and 644 - and the configuration file contains nothing out of the way. 

I have not come across this particular problem before. 

Thank you, 

Richard Ball

 

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