I just downloaded kickstart pro from yours site and I'm trying to restore a .jps file.
After creating kickstart_pro.json.php and calling https://mysites.url/kickstart_pro.php I get a blank page. Nothing in my error.log. It just does nothing.
#42758 kickstart pro gives white screen after creating kickstart_pro.json.php
Posted in ‘Site restoration’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
PHP version
8.3
CMS Type
Joomla!
CMS Version
n/a
Backup Tool Version
10.2.2
Kickstart version
9.0.2
Latest post by nicholas on Monday, 02 March 2026 08:00 CST
Monday, 02 March 2026 07:41 CST
sumawelt
Monday, 02 March 2026 08:00 CST
nicholas
Akeeba Staff
Manager
Please read the following documentation pages in this order:
- https://www.akeeba.com/documentation/akeeba-kickstart-documentation/security.html
- https://www.akeeba.com/documentation/akeeba-kickstart-documentation/ch02s04.html
- https://www.akeeba.com/documentation/akeeba-kickstart-documentation/bypassing-phar.html
They have recommendations on what to do. Please do follow them. The order is important. It systematically walks you through the various possible problems and their solutions.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!