Thank you for the details. Since the same files work on your personal server but not on stopforprofithealthcare.ca, the issue is specific to how Web.net has that account configured.
A 404 error when accessing a PHP file like Kickstart usually points to one of two things: the file is not in the right location, or something on the server is preventing access to PHP files.
Please re-upload kickstart.php (you can use the default name — no need to rename it) and your backup archive to the root directory of stopforprofithealthcare.ca. Then please do this quick test before trying to access Kickstart:
- Create a plain text file called
test.php with this single line of content:
<?php phpinfo(); ?>
- Upload it to the same folder where you put
kickstart.php.
- Try to open
https://stopforprofithealthcare.ca/test.php in your browser.
If test.php also gives a 404, it means PHP files in general are not being served on that account. The most common cause is a .htaccess file left over from a previous site (it may be hidden — make sure your FTP client shows hidden files). Try deleting or temporarily renaming any .htaccess file in that directory. If that does not help, contact Web.net and ask them why .php files are returning 404 instead of being executed.
If test.php loads correctly (you should see a large PHP information page), then Kickstart itself should also be accessible. In that case, double-check the exact URL you are using — it must include the .php extension (e.g. https://stopforprofithealthcare.ca/kickstart.php).
Please let us know what the test.php result is and we will take it from there.
Moira Fari
Support Specialist
🇬🇧English: native 🕐 My time zone is Asia / Nicosia
Kindly note that my replies are fully vetted by our developers.
