Support

Hi

As a digital agency, we always use Akeeba Backup for backing up our core WordPress stack for new projects, and have never had problems up until today.

I have recently created a new backup (WordPress 7, PHP 8.2.31) - backup is fine.

Now, trying to restore the backup is where the problems start. As soon as the restoration script reaches "Run the Installer", I receive "Application Error" with the following:

RuntimeException — View Main does not exist

/home/customer/www/cmeonlinel175.sg-host.com/public_html/installation/src/Framework/Mvc/Factory.php::L179

#0 /home/customer/www/cmeonlinel175.sg-host.com/public_html/installation/src/Framework/Mvc/Controller.php(257): Akeeba\BRS\Framework\Mvc\Factory->view('Main', 'Raw', Array)
#1 /home/customer/www/cmeonlinel175.sg-host.com/public_html/installation/src/Framework/Mvc/Controller.php(208): Akeeba\BRS\Framework\Mvc\Controller->getThisView()
#2 /home/customer/www/cmeonlinel175.sg-host.com/public_html/installation/src/Framework/Mvc/Controller.php(224): Akeeba\BRS\Framework\Mvc\Controller->display()
#3 /home/customer/www/cmeonlinel175.sg-host.com/public_html/installation/src/Framework/Mvc/Controller.php(188): Akeeba\BRS\Framework\Mvc\Controller->main()
#4 /home/customer/www/cmeonlinel175.sg-host.com/public_html/installation/src/Framework/Dispatcher/Dispatcher.php(61): Akeeba\BRS\Framework\Mvc\Controller->execute('main')
#5 /home/customer/www/cmeonlinel175.sg-host.com/public_html/installation/src/Framework/Application/AbstractApplication.php(82): Akeeba\BRS\Framework\Dispatcher\Dispatcher->dispatch()
#6 /home/customer/www/cmeonlinel175.sg-host.com/public_html/installation/index.php(103): Akeeba\BRS\Framework\Application\AbstractApplication->dispatch()
#7 {main}


Please note: SiteGround prompts for the kickstart.php plugin to be renamed so I rename it to webrestore.php (I've always done this).

This is very urgent, so a prompt response would be greatly appreciated.

Hi

I tried that to no avail - same issue.

So, I have returned to my source website to be backed up. I have removed previous install of Akeeba and have installed Akeeba Backup 9.1.3 core (no need or requirements for us to use the pro version for this task).

To restore from a v9.1.3 backup, do I need to use the kiockstart pro V 9.0.4 version?  Please advise.

Hoping this should solve my issue...

I'm now about to restore the backup.  I'm receiving the following:

Your server's PHP OPcache configuration may cause Kickstart to fail with an HTTP 500 error. Please ask your host to apply the following settings in your server's PHP configuration and restart PHP:

• opcache.revalidate_path=1

I have submitted a support ticket to SiteGround asking them if they can oblige. I've never had this before.  Screenshot attached.

Hi

It appears the original issue was a caching issue at SiteGround Server level, and using "Ultrafast PHP" during restore. SiteGround support recommended I use "Managed PHP" until restoration is complete.

I did the above, and restoration worked perfectly.

You may close the ticket. Many thanks for your assistance.