Support

Site Restoration

#43065 Alice troubleshooter

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
8.4
CMS Type
Joomla!
CMS Version
5.4.0
Backup Tool Version
not sure
Kickstart version
n/a

Latest post by marie on Wednesday, 24 June 2026 09:51 CDT

marie

Hello

My site was hacked two days ago, and I want to restore a previous version, but Akeeba can't do it and is reporting errors. Apparently, some files are missing. Base:: Installer package /home/xwjn1104/public_html/administrator/components/com_akeebabackup/installers/brs.jpa does not exist! Can you help me restore my backup easily? Do I need to use Kickstart? If so, do I need to delete all the files from the FTP and the database? Thank you

nicholas
Akeeba Staff
Manager

Since this is a hacked site, it makes a lot more sense to restore a backup on a clean site.

Start by downloading your backup archives locally. The backup archives are the .jpa, .zip, or .jps files in your backup output directory (default: administrator/components/com_akeebabackup/backup). There might be other files with a .j01, .j02, ... or .z01, .z02, ... extension; if they exist, they are part of your backup and you need to download them as well.

Keep a copy of these files, e.g. on a USB flash drive or a NAS. If things go wrong, this will be the only copy you have of your site.

Delete all of your site's files. This is important since your site was hacked. Restoring a backup only creates new files and overwrites existing files. It does NOT delete files. If your site is hacked, you probably have unwanted files from the hack lurking around.

Note: You do NOT need to delete your database. When restoring your site, in the database restoration step, there's a "With Existing" option in the right-hand sidebar. Select "Drop Same Prefix" and the restoration script will delete all database tables before restoring them from the backup.

Upload your backup archive file(s) and kickstart.php.

From that point, it's a straight restoration. If you are unsure how to do that, please refer to this video tutorial: https://www.akeeba.com/videos/1212-akeeba-backup/1618-abtc04-restore-site-new-server.html 

After finishing the restoration I recommend setting your site off-line, updating Joomla and all its extensions, make sure everything works fine, and only then put it back online.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

marie
Hello,
I deleted all my files via FTP and deployed a backup using Kickstart. It worked!

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