Error message during the Kickstart extraction.
Thanks for any advice on how I can sort this out or fix it.
ERROR: Plesk\Exception\Database: DB query failed: SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction, query was: DELETE FROM 'sessions' WHERE ('modified" + 'lifetime < 1783447935)
(Mysql.php:79)
Regards, Marc
#43138 Plesk db error
Posted in ‘Site restoration’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
PHP version
8.3
CMS Type
WordPress
CMS Version
7
Backup Tool Version
9.1.7
Kickstart version
9.1
Latest post by nicholas on Thursday, 09 July 2026 00:17 CDT
Wednesday, 08 July 2026 10:21 CDT
nicholas
Akeeba Staff
Manager
As per your screenshot, it's immediately obvious that this is NOT our software.
The other hint is that Plesk is the name of the hosting control panel software your host is using.
That's a hosting issue. Please contact your host for assistance.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thursday, 09 July 2026 00:10 CDT
wisma
Thanks for your reply; as I suspected, there’s a problem with their Plesk environment.
The backup installs without any issues on another server.
Thanks and best regards, Marc
Thursday, 09 July 2026 00:17 CDT
nicholas
Akeeba Staff
Manager
You're welcome! Have a great day!
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!