Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
Hi, I have never troubles in restoring a backup via akeeba. But not it's not working for 1 website. I hope you can help me in solving this issue. In the attachement you can see the error that's giving. I added also screenprint of the images folder of the website. I use joomla and pagebuilder and there was a hack last month so now my website is taken offline. I have a akeeba backup of 19-10-2025. I did restoration for 3 websites and that was going fine but this one is given this error. I really hope you can help me. Regards, Sandra#43175 My akeeba backup file gives error
Posted in ‘Site restoration’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
PHP version
n/a
CMS Type
Joomla!
CMS Version
5.4.6
Backup Tool Version
n/a
Kickstart version
9.1.0
Latest post by nicholas on Sunday, 19 July 2026 14:20 CDT
Sunday, 19 July 2026 13:11 CDT
SandraGr
Sunday, 19 July 2026 14:20 CDT
nicholas
Akeeba Staff
Manager
Please read https://www.akeeba.com/documentation/akeeba-kickstart-documentation/kscantextract.html to understand why Kickstart cannot write to a file and https://www.akeeba.com/documentation/akeeba-kickstart-documentation/kstslive.html to read what to do. I recommend reading both pages in this order.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!