Site Restoration

#14287 kickstart.php is giving me a 500 error

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version


Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES:

  • I get PHP Fatal errors when trying to run Akeeba Kickstart
  • How do I restore a backup and where do I find information about Kickstart?

Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES, i read the entire thing...
Joomla! version: 2.5.4
PHP version: 5.2.
MySQL version: (unknown)
Host: ? Local host / Data102 /
Akeeba Backup version which took the backup: i think it was 3.4.1
Kickstart version used to extract the backup: 3.6.0

Description of my issue: when i go to run the kickstart.php file i get a 500 error

Do you need Cpanel credentials?  Thank you in advance.

Akeeba Staff

Kickstart ran fine, extracting the archive as it should. Either of these happens:

  • You meant Akeeba Backup Installer, not Kickstart. There's a HUGE difference. Read this, items 1 and 7 (it's on Kickstart's first page).
  • You have a problem with your browser.

In case you meant Akeeba Backup Installer please let me know. We'll have to make the ticket private so that you can give me various access info I need.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


The problem was the file permissions for those who are hoping for a resolution to this thread.  Make sure that the file is owned by the user and not root.

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