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This documentation page does not apply to our software versions for Joomla! 4.0 and later versions. If you are not using Joomla 3 please consult the documentation index to find and read the correct version of the documentation.

Part I. User's Guide

Table of Contents

1. Introduction and installation
Introducing Akeeba Ticket System
Requirements and compatibility
Installing Akeeba Ticket System
Installing or manually updating the component
Install from URL
Upload and install.
Manual installation
Upgrading from Core to Professional
Automatic updates
Troubleshooting the update
Addressing server issues
Check the validity of your Download ID
Check your subscription status
Multiple Professional edition Akeeba extensions with different Download IDs
Entering or changing your Download ID after an update is available
Updates are showing after installing the latest version
Updates not showing despite having an older version
Check the update site
Refresh the update cache
Miscellaneous troubleshooting and information
The update fails to download
Updating with a third party service fails
Manual update
Update installation problems
Entering your Download ID
Requesting support and reporting bugs
2. Overview and Quick Setup
Quick Setup
3. The Component
The Control Panel page
Custom fields
Editing a ticket
Canned Replies
Email Templates
Editing e-mail templates
E-mail Keys
Allowed variables in e-mails
Off-line schedule
User tagging
Guest tickets
The menu item types
Front-end ticket management for support staff
Customising the front-end layout
Custom module positions in the front-end
4. The plugins
The "ats" plugins
Akeeba Subscriptions integration
Automatically close old tickets
Automatic replies
Custom fields
Delete Manager Notes on ticket close / unpublish
EasySocial avatar integration
GeoLocation support
Gravatar integration
Fetch Email
GMail / G Suite Initial Configuration
Frequently asked questions
New post notification emails
Remove Obsolete Attachments
Social "Like" buttons
Joomla! User Groups integration
The ATS InstantReply plugins
Akeeba DocImport Articles
Akeeba Ticket System public tickets
The "finder" plugins
Akeeba Ticket System
The "search" plugins
Akeeba Ticket System
The "user" plugins
Akeeba Ticket System
Content - ATS Credits
sh404SEF plugin
Installer plugin
Other plugins
Action Log plugin
5. Automation and CRON scripts
CLI script for CRON jobs
URL for CRON jobs
CRON commands